Coffee, Tea & Related Consumables
We would like you to be happy with your purchases, however, being a food product, we cannot accept returns on any coffee, tea or consumable products purchased once it has been opened or the tamper proof seal has been damaged.
We aim to deliver coffee, tea and consumables of the highest quality. Should there be a quality issue with any product, we will be most happy to resolve.
Incorrect Items Received & Damaged Items
Should you have purchased items and received the incorrect item/s not listed on your order confirmation, or have experienced breakages during delivery, please follow the process below:
- Contact us at orders@cocosafar.co.za within three (3) days of receipt of goods.
- Please provide your order and contact details.
- Make sure you have read and understood the recommended usage/ preparation methods and/or warnings per product as stipulated on our website.
- Provide a clear photograph of the faulty or broken item. Note: only the broken/damaged item will be replaced should it be found that we are at fault.
- We will only despatch the new item/s once we have ascertained that we are responsible for the breakage/damage.
- Coco Safar and affiliates will not be held responsible for packages that go missing or arrived damaged. This has to be taken up directly with the courier company, however, we will do our best to help you resolve the issue.
- Damage to the outer carton during shipping does not warrant return of the package.
Exchanges
- Incorrect orders should be reported to orders@cocosafar.co.za within 3 days of receipt of order.
- Should you wish to exchange any product/s, said product/s may be returned to us at your own cost within three (3) days of receipt of goods.
- Product/s must be unopened, tamper proof seal intact, and in their original packaging.
- Cost of courier or postage will be for your own account.
- No cash or electronic refunds will be given.
- Should we be unable to provide the desired product/s, or in case of a price difference, a shopping voucher will be issued to you. T’s and C’s may apply.
- There will be no refunds or exchanges on items purchased on sale or promotion.
Merchandise & non-consumables
Should you have purchased merchandise that is damaged, please follow the process below:
- Contact us at orders@cocosafar.co.za within three (3) days of receipt of goods.
- Please provide your order and contact details.
- Make sure you have read and understood the instructions and/or warnings per product as stipulated on our website.
- We will only despatch the replacement item/s once we have received the faulty item.
- Cost of courier or postage will be for your own account.
- Please return item/s with proof of purchase.
- Items must be unopened and unused with tamper proof seal intact, and all labels and price tags must still be attached to the item.
- Item/s will be inspected on arrival at our factory and if damaged or tampered with, no exchange will be possible.