LOGO-LARGE

IN-STORE RETURN POLICY

  1. Original proof of purchase must be provided by Guest for any refund or return to be approved.

 

  1. No REFUND will be granted OR RETURN accepted on any perishable food items, such as our Whole Bean Coffee, Viennoiseries, Pâtisserie, Chocolate and Confectionery.

 

  1. If you have by accident not purchased the Caspule product of your choice, please return the product with original proof of purchase within 7 days for a full refund or exchange, provided the Capsule Box is in its original condition and original packaging, and has not been tampered with.

 

  1. If you not satisfied with Retail Merchandise you have bought at our store, or if such Merchandise is faulty, such as Books, Lifestyle bags & accessories, Coffee & Tea accessories, and Tableware, please return the product with original proof of purchase within 7 days for a full refund or exchange, provided the Merchandize is returned in its original condition and original packaging, and has not been used.

 

  1. This In-Store Return Policy does not apply to items purchased during our Sale, and note that giftcards cannot be refunded.

 

  1. If you have purchased an Espresso Machine, and found it to be damaged or faulty, please contact our support team for troubleshooting or to arrange returning the product for refund, exchange or repair, depending on the circumstance. We will gladly refund an unsued Espresso Machine in its original condition and packaging within 30 days of purchase, with original proof or purchase.